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Shipping and Returns
When will my order be shipped?
You will receive a tracking number as soon as your order has been shipped.
We do our best to ensure your order arrives on time.
PAPER PRINT orders are processed, produced, and shipped within 2-3 business days - and typically arrive in 4-5 business days. Paper print shipping cost is charged separately from other products and may not be participating in any general shipping promotions.
LIMITED EDITION HD Metal Print orders are processed, produced, and shipped within 5-7 business days - and typically arrive in 4-5 business days.
ART PRODUCT orders are shipped within 1-3 business days.
If next-day and 2-day express shipping are available, please note that these options will not affect processing time. International orders typically arrive within 7-14 business days via Fedex.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 3PM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Can I ship to Canada / International / APO / FPO addresses?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
How much does the shipping cost?
PAPER PRINTS order shipping price is calculated based on the weight coefficient of each item. PAPER PRINTS may not be included in free shipping promotions.
FREE SHIPPING on all LIMITED EDITION HD Metal Prints. All ART PRODUCTS have a flat shipping rate of up to $9.99. FREE SHIPPING on orders over $230 to the Contiguous United States (excl. PAPER PRINTS products).
What is your Policy on Returns?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact studio@ineffableart.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Cancellation and Exchange Policy:
Once an order is placed, you have 24 hours to cancel or make any changes to your order. If your print has not gone yet to production (applies to PAPERPRINTS and LIMITED EDITION HD Metal Prints), you can receive a full refund. Cancellation requests on started production orders are eligible for store credit. Please contact studio@ineffableart.com as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days. Store credit is available immediately.
How do I return my package?
All products must be returned in original condition and packaging. If you received a damaged product, please notify us immediately for assistance. Please send us an email with pictures to studio@ineffableart.com so we can submit a claim to our shipping provider. PLEASE SAVE ALL YOUR ORIGINAL PACKAGING. You will need all original packaging so that our shipper can pick up.
Contact Us
If you have any questions about Shipping and Returns, you can contact me by email: studio@ineffableart.com
